Our postal address is
5315 Laurel Canyon Blvd
North Hollywood, CA 91607

RETURN POLICY, and 30 DAY Risk Free MONEY BACK GUARANTEE POLICY
We will gladly accept any return within the first 30 day of receipt/receiving product, provided the item is in new or like-new condition. And in working condition, If not in working condition, it must not be due to mishandling or damage committed by the buyer/consumer. The 30 Day money back guarantee applies to purchase price and excludes money paid for Shipping, Taxes and Processing Fee. You will need to contact the Dinair Customer Care at 800-785-4770 and request a Return Authorization number (RMA#). Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RMA#. Any package missing a RMA# will be refused and returned to sender at sender's expense. Packages containing expired RMA#s may be refused and returned to sender at sender's expense. Return packages must be post marked within five (5) business days of the RMA# issue date. Merchandise received seven (7) days past RMA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 14 DAYS AFTER THE RMA# ISSUE DATE WILL BE REFUSED AND RETURNED AT SENDER'S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.

Makeup: For new customers we have a thirty day, one time color exchange policy for makeup colors. Exchanges only. Returns are not accepted on makeup colors, Airtan, or other liquids and expendables. No returns or exchanges on special orders.

All claims for items that are missing, incorrect or damaged must be made by customer within 3 business days of receipt/receiving of product.

Customers within the 30 day money back guarantee period will not be billed additional monthly installment(s) as long as the goods are received before the next applicable installment payment. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of return authorization date, you will be refunded any additional payments.

Customers can extend the 30 day money back guarantee period by an additional 30 days (total of 60 days) by participating in Dinair Airbrush Makeups coaching program. Coaching Program is available to U.S. Consumers within 15 days of receiving of product.

DO NOT RETURN PRODUCT WITHOUT A RETURN MERCHANDIZE AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 800-785-4770 from Monday to Friday during business hours of 8.30 AM to 5.30 PM Pacific Time.

IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS

• All items must be returned in their original packaging along with all accessories, parts, and instructions manuals/dvd(s) that were shipped with your original order.
• Returns received without original packaging will be charged up to a $25 restocking fee per unit
• Dinair Airbrush Makeup assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise.
• Returns received with damaged merchandise may be denied refund and customer may be held responsible to pay full value of product if balance exists on account for merchandise.
• Returns with missing parts will be charged a flat $25 incomplete return fee per unit.
• RETURN PERIOD- Our 30-day return policy starts from the day your product is received and expires 35 days from the date we actually ship product to you initially.
• A Return Authorization number must be obtained in the 30 day return period as mentioned above.
• Standard restocking fee of 15% applies on all refunds within 30 day period. Restocking fee is calculated on full price of product purchased. Refused packages will not automatically stop us from making additional installment payments if applicable.
• The shipping, handling and processing costs are non-refundable.
• You will be responsible for paying all return shipping to deliver product to our facility.
• Dinair Airbrush Makeup assumes no responsibility of lost or misplaced product or equipment caused by carrier. A decision made by Dinair Airbrush Makeup due to lost/misplaced is contingent on carriers investigation on missing/lost item.
• Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us (1-800-785-4770) immediately before calling your credit card company).
• Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.

Send all returns via a shipping method that can be tracked (tracking number) with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail), insurance is recommended, send to:
Dinair RETURNS RMA#_____________
5315 Laurel Canyon blvd, suite 103. North Hollywood, CA. 91607

Along with your return please be sure to include the following:

• Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip.
• Please have Return Authorization number on package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.
• A detailed explanation regarding your reason for returning the items.
• Information about whether you would like a refund or a replacement.

MULTI-PAYMENT/ INSTALLMENT TERMS
(Multi-Payment only applicable to U.S. Customers)

Customers opting to pay with our multi-payment method will be billed in the following manner: 1st payment is 25% of value of total kit price, plus shipping will be charged at the time of order and a flat $9.95 shipping fee (Mainland 48 States) and $5 processing fee. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the processing and shipping fees. Then customer will be automatically billed additional installments of 25% of total value every 30 days plus $5 processing fee from order date until full balance is paid-off in full. Number of installments including 1st payment will equal 4.

ORDER DELIVERY TIME
All orders with regular shipping are shipped out within 2 to 3 business days after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 1 business day. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility. Contact us if you have not received your product within respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.

COLLECTION FEES AND GENERAL PAYMENT ITEMS
Customer is responsible for all collection and attorney fees in the event unpaid balance has to be collected by a third party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution.

INTERNATIONAL ORDERS
A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. Please be aware of your countries Custom fees, Dinair accepts no responsibility for paying fees enforced for shipping by other nations. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.

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