DINAIR AIRBRUSH MAKEUP SYSTEMS, INC - Purchase Terms & Conditions RETURN POLICY and 30 DAY Risk Free MONEY BACK GUARANTEE POLICY
• 30 DAY RISK FREE MONEY BACK GUARANTEE • If you are not 100% satisfied with your Dinair Airbrush Makeup Kit purchase, please contact our Dinair customer care department at 800-785-4770 to obtain a Return Authorization Number (RMA#). In the event the product (Dinair Airbrush compressor, case, motor, or brush/nozzle) fails due to defect or damage, refer to your user's guide and instructional DVD included with your kit. If the failure cannot be rectified, contact our Dinair Airbrush Customer Care Center at 800-785-4770 during regular business hours (8am - 5pm PST), and one of our representatives will gladly assist you with troubleshooting the failure. In the even that the product can not be resolved by our representative then we will provide user with a Replacement Authorization (RA#) and necessary instructions as to how to send the product to our factory service center for replacement or repair. Make sure to include a copy of the original packing slip and a detailed letter explaining the trouble you are experiencing when returning the item(s) for warranty repair or replacement.
• RETURNS • DINAIR makes every effort to ensure that customers are matched with the best, exclusive color match including Airtan, referred to as expendables, and that the merchandise used will be free from defects in manufacture and workmanship. We will gladly accept any return within the first 30 days of receipt/receiving product, provided the item is in new or like-new condition. Simply contact the Dinair Customer Care Center at 800-785-4770 and request a Return Authorization Number (RMA#). Mark this number on the package when returning all items received. ALL RETURNS ARE VERIFIED FOR RMA#. Any package missing an RMA# will be refused and returned to sender. Packages containing expired RMA#s may be refused and returned to sender at sender's expense. Return packages must be post marked within five (5) business days of the RMA# issue date. All returned airbrush makeup kits require a 15% restocking fee. Shipping and handling, as well as any state sales taxes are excluded from any refund calculation. Merchandise received seven (7) days past RMA expiration date will be subject to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED 14 DAYS AFTER THE RMA ISSUE DATE, WILL BE CONSIDERED "EXPIRED" AND SHALL BE SUBJECT TO REFUSAL AND RETURNED TO SENDER AT SENDER'S EXPENSE WITHOUT ANY REFUND. All merchandise received must be in working condition, If not in working condition, it must not be due to mishandling or damage committed by the buyer/consumer, nor incurred during shipment. If damage is determined to be caused by the carrier who shipped the merchandise (refer to RETURN PERIOD AND SHIPPING TERMS - below) . The 30 Day money back guarantee applies to principal purchase price of the DINAIR merchandise, and excludes money paid for Shipping & handling, Taxes and Processing Fees as applicable. Allow up to 8 weeks for refund to appear on your credit card statement. If you do not see the refund amount appear on your statement after 8 weeks, please contact DINAIR immediately at 800-785-4770 before calling your credit card company. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility. No refund is issued without confirmation of: (1. Product return. (2. All merchandise is received as originally delivered with all equipment in working condition and all packaging originally provided. We MUST be able to verify that the merchandise received is accounted for and attributable to a specific outgoing order shipment. Send all returns via a shipping method that can be tracked (tracking number) with proof of delivery confirmation via (UPS/ USPS/ FedEx / DHL, or OnTrac), insurance is recommended, send to:
Dinair RETURNS RMA#_____________
6215 Laurel Canyon Blvd.
North Hollywood, CA 91606
Along with your return please be sure to include the following: A. Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip. B. Please place Return Authorization number conspicuously on the package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your expense. C. A detailed explanation regarding your reason for returning the items. D. Information about whether you would like a refund or a replacement and how such refund is to be issued. Generally, we refund money to the payment instrument used at the time of purchase where applicable (credit - Visa, MasterCard, Discover, American Express, and qualifying debit cards); incorrect information may likely delay any refund processing.
• REFUNDS • Shall be processed only after product is received and inspected. Refunds are not issued at time of issuance of Return Authorization RMA# either verbally or in writing. (NO EXCEPTIONS). Makeup: For new customers we have a thirty day, one time color exchange policy for makeup colors. Exchanges only. Returns are not accepted on makeup colors, Airtan, or other liquids and expendables at any time. DINAIR does not accept returns of cosmetics unless product received is not what was ordered, or within the applicable free color match/exchange period. All cosmetics sales are final. All predetermined holidays (Black Friday, Cyber Monday, 2 weeks prior and 2 weeks after Christmas, Hanukkah, New Years, Easter/Passover, Mothers Day, St. Valentine's Day and any other promotional occasion) as determined by any website or phone order advertisement / promotion by DINAIR, are non transferrable and are final. Unless within OPTIONAL INSTALLMENT PLAN terms and conditions (see below). No returns or exchanges on special orders. All claims for items that are missing, incorrect or damaged must be made by customer within 3 business days of delivery of products ordered. Customers within the 30 day money back guarantee period will not be billed additional monthly installment(s) as long as the products are received before the next applicable installment payment. If you are charged any additional monthly payments and merchandise is returned within the 15 days after the issuance of an RMA#, you will be refunded any additional payments. Customers can extend the 30 day money back guarantee period by an additional 30 days (total of 60 days) by participating in Dinair Airbrush Makeup's coaching program. The DINAIR Coaching Program is available to U.S. Consumers only within 15 days of receiving the merchandise. DO NOT RETURN PRODUCT WITHOUT A RETURN MERCHANDISE AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 800-785-4770 from Monday to Friday during business hours of 8.30 AM to 5.30 PM Pacific Time.
• REFUNDS - ADDITIONAL TERMS AND CONDITIONS • Refunds for merchandise returned in accordance with DINAIR return policy shall be processed immediately upon completion of all procedures and requirements referenced within the body of these terms and conditions. All refunds will be submitted to Dinair's refund department within 4 - 6 weeks of completion of all policies indicated herein. Approved refunds processed by Dinair to the customer are required to be credited to the original payment instrument provided (credit / debit) card on file, no exceptions can be made.
• IMPORTANT- ADDITIONAL RETURN/REFUND TERMS AND CONDITIONS • All items must be returned in their original packaging along with all accessories, parts, and instruction manuals/DVD(s) that were shipped with your original order. Returns received without original packaging will be charged a 25% restocking fee per unit. Dinair Airbrush Makeup assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise. Returns received with damaged merchandise may be denied any refund whatsoever and customer may be held responsible to pay full value of product if any balance remains on their DINAIR account for damaged merchandise Returns with missing parts or intentional misuse or loss will be charged a flat $25 incomplete return fee per unit.
• RETURN PERIOD AND SHIPPING TERMS • - Our 30-day return policy starts from the day your product is received or expires 35 days from the date we actually ship the products to you. A Return Authorization number must be obtained within the 30 day return period as mentioned above. Standard restocking fee of 15% applies to all refunds processed in accordance with DINAIR policy and within the 30 day return period. Restocking fee is calculated based on the full purchase price of product purchased. Refused packages will not automatically stop us from processing additional installment payments as applicable. The shipping, handling and processing costs are non-refundable. You will be responsible for paying all return shipping costs to deliver the merchandise to our facility. Dinair Airbrush Makeup assumes no responsibility for lost or damaged products or equipment caused by carrier. A decision made by Dinair Airbrush Makeup due to loss or damage is contingent upon carriers "loss / damage" claim investigation which shall be initiated by 1) Customer notification to a representative in DINAIR's customer care center at 800-785-4770. 2) Cooperating with any pertinent request by a DINAIR customer service representative for details regarding the circumstances surrounding the loss / damage. 3) The carrier's (UPS/ USPS/ FedEx / DHL) inquiries to determine the ultimate disposition of the merchandise delivered, or claimed as not delivered, or delivered as damaged. 4) Agree that the carriers decision is final and unless appropriate and reasonable arrangements are made to secure the merchandise upon delivery shall accept carriers claim decision as final and thereby agree to pay for the merchandise as requested.
• OPTIONAL MONTHLY INSTALLMENT PLAN TERMS • (Installment plans available to U.S. Customers only) DINAIR is extremely proud to offer customers the opportunity to obtain our products with ZERO INTEREST, ZERO FINANCE installment plans in lieu of paying the total purchase price for our Personal Basic and Personal Pro Edition airbrush makeup kits. Customers opting to pay by monthly installments will be charged in the following manner: DOWN payment is 25% of the retail value of the total kit price, plus shipping and will be charged at the time of order placement and a flat $9.95 shipping fee (Mainland 48 States). Any additional accessories, rush shipping fees, and additional products requested / ordered; will also be billed immediately along with the processing and shipping fees. All orders entered either DIY through the DINAIR website or verbally with a customer service representative shall be deemed a "confirmed order" regardless of disposition of the initial "down payment" necessary to qualify the customer for a complimentary DINAIR zero interest, zero finance installment agreement. It is agreed declined deposit, initial down payment installments shall incur a $5 processing fee to offset the cost of holding the merchandise order within our database while waiting for confirmed payment to actually complete the process of assembling, packaging and shipping the completed order per the customer request. Customer will then be automatically charged the applicable additional installments determined by the total retail kit value less the (down payment, security deposit, shipping, processing and custom/special order requests) approximately every 30 days from the order date until the balance is paid in full. DINAIR reserves the right to rescind at its sole discretion any standard or promotional, complimentary installment plan upon determination that the merchandise was obtained by fraudulent means, collusion, deception or other misappropriation.
• OPTIONAL INSTALLMENT PLAN - ADDITIONAL TERMS AND CONDITIONS • Upon shipment of completed DINAIR airbrush merchandise, customer agrees to honor the terms set forth herein as specified and shall have certain obligations under same. Furthermore, as DINAIR makes every effort to provide advance notice prior to installment processing via email notification, this courtesy shall not bind DINAIR to make any and all nor every effort to notify the customer in advance of installment processing. Dinair customarily emails an order confirmation detailing the approximate dates that the credit or debit card provided by the customer shall be utilized for installment processing. Generally this is the same credit or debit card that is used at the time the order is placed (either online or over the phone). DINAIR will make the customer aware of any delinquency promptly, where applicable and feasible. It is mutually understood and agreed that installments shall be considered delinquent upon the first of the following: 1) The credit / debit card provided is declined as CHARGED BACK, EXPIRED, DISPUTED, INVALID, LOST/STOLEN, or DECLINED on more than three (3) processing attempts. 2) Attempts to communicate said delinquency to the customer by standard methods, for example by phone or email; are unsuccessful either due to incomplete, incorrect, or false information. 3) Installment plan customers whose payment is declined for one of the aforementioned reasons, may incur a $10 late fee penalty for each payment declined as determined within any 30 day period and shall be subject to the sole discretion of DINAIR on a case by case basis. NOTIFY us immediately if your credit or debit card information is compromised, expired or replaced as there are important legal and financial consequences for installment plan customers contained herein. It is also mutually understood and agreed that upon determining that a particular customers' Optional Installment Plan is considered in "DEFAULT", the customer shall be responsible for the aforementioned late fees as accrued, default interest at the rate of 0.1% per day until cured, or assignment to a third party collection agency or attorney to pursue recovery of all outstanding amounts and/or merchandise as applicable, or whichever comes first.
• PAYMENT OPTIONS • We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal. When your debit / credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.
• PERSONAL CHECKS • Checks will be accepted only with the acknowledgment by the customer that all checks are accepted for full purchase price ONLY, unless specifically attached to an approved DINAIR credit application! Upon receipt of a personal check at our DINAIR corporate offices located at 6215 Laurel Canyon Bl. N. Hollywood, CA 91607, all other terms and conditions relevant to any product sold by Dinair shall apply. Any such payment instrument should reference the order number as indicated on the DINAIR website or provided by a customer care representative at the time of order creation. Acceptance of any such payment instrument is contingent upon confirmed funds availability and shall subject the drafter of any such instrument to all applicable legal obligations under the laws of the state of instrument issuance. Any returned items not honored by the customers' financial institution for any reason whatsoever, shall be subject to a $30 NSF (non-sufficient funds) fee and may be subject to legal action up to and including assignment to a collection attorney to pursue recovery of all applicable charges and costs incurred by Dinair to seek remuneration for the instrument presented. Please allow up to twenty-one (21) business days for payment approval and verification of funds availability for order confirmation and shipments.
• ORDER DELIVERY TIME • All orders with regular shipping are shipped out within 2 to 3 business days after receiving order (start order date), confirmed down payment, applicable rush shipping charges, processing and special order requests . Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 1 business day. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility. Contact us if you have not received your product within respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders, volume of product being shipped, seasonal / holiday limitations of the carrier specified. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.
• COLLECTION FEES AND GENERAL PAYMENT ITEMS • Customer is responsible for all costs associated with recovery of the balance at the time of write off and prior to assignment to a third party assignee determined by the then calculated balance with all applicable interest, late fees, shipping and handling as well as processing fees. Upon determination that the customers complimentary installment plan is in DEFAULT, it is hereby agreed that all monies then outstanding, hereafter referred to the balance due, shall become immediately due an payable upon request. Additionally, all collection and attorneys fees for the then unpaid balance shall become part of the customers liability to DINAIR AIRBRUSH MAKEUP SYSTEMS, INC. It is herein mutually agreed that any unpaid indebtedness shall become part of the entire obligation of the customer and any negative reporting to the credit reporting bureaus on behalf of DINAIR and against any such consumer shall be at the sole discretion of any such third party assignee and will not be the responsibility of DINAIR. It is understood, from time to time DINAIR may enlist the services of a third party factor or financial institution to service the outstanding balance for any such installment agreement for the purposes of recovering all monies due, as if DINAIR had done so directly. After assignment to any such third party, that party shall become the holder of this agreement and will become your creditor. Upon assignment of your installment agreement to any such entity, you will have received 1) ample opportunity to resolve any discrepancy, and all outstanding amounts with DINAIR directly. 2) Shall receive a final determination by a DINAIR representative that your installment agreement has been classified as "DEFAULT". 3) Be provided with written notice by any such third party as to a) the original creditor, b) the contact information for such assignee, c) the address to remit the then outstanding balance at such time as notice (verbal or written) is received.
• INTERNATIONAL ORDERS • A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. The OPTIONAL INSTALLMENT PLAN is not available to international customers. Cancellation of packages which have already been shipped are not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees. International customers will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. Please be aware of your countries Customs fees and procedures. Dinair accepts no responsibility for paying fees enforced for shipping by other nations. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for imported goods are applicable. Rush delivery may be subject to availability. We ship USPS and DHL International. Please note that your country may charge you customs/tax fees. Before purchasing make sure to verify the customs/tax charges for your country. We declare the actual value on your customs form. You may need to pay tax and brokerage fees in your country at the time of delivery. Each country has different rates. Please check with your local post office before ordering.